There's just nothing like coming home to a letter from a collection agency to get that blood pressure gunning and the baby kicking. Uh, Mom? (Thunk.) Time to calm down. Mommy? Mother! (KER-thunk!)
The local hospital turned us in for the bill for Connery's emergency room visit in October, even though I've been disputing this bill with them since I first received it. Let's go back in time for a moment, so that we can recall the circumstances of said emergency room visit:
The ER doctor was the same one who had seen him back in April when we
figured out that maybe this wasn't so much "mild" asthma. She was very
reassuring as she ran through the various tests, and she ultimately
decided to put him on a course of steroids, which she handed to us to
take home and give him. At the time I thought to myself, why shouldn't
we just give him the drugs now, at the hospital? All that became clear
just minutes later in the kitchen of our house. PediaPred--the Only
Children's Steroid Guaranteed To Taste Like 100% Ass!--was not too
popular. He spit the first dose out (onto the leather daybed--note to
self: medicine should not be given in formal living room. and also:
duh.) and when I tried to re-administer it, he took three very brave
gulps and proceeded to throw up the steroids and the entire contents of
his stomach.
Those fun times were followed by this revelation:
In the morning, we called our regular doctor's office, and the nurse
there said that the barf-o-rama was why they never prescribed
Pedia-Pred.
Now, I was going to just let it go, the getting of the medicine that should not have been given to him and the subsequent buying of the medicine that we should have gotten in the first place, but when I got the bill for the visit, we had been charged $90 for the Pedia-Retch. That I couldn't just let go.
It took me a few days, but I eventually got to talk to a human at the hospital, and she agreed that we should not be charged for the medicine and pointed out that, in addition, we had been charged for the medicine twice, and would I like her to take care of that too? I would, and I thought she had, and all was fine. Until we started getting more bills for the visit that included the $90 prescription.
Because I am a slow learner and because I had been transferred about from department to department in the hospital like some kind of radioactive device, I did not have the name or department of the woman who was supposed to be taking care of this. And try as I might, I could not get anyone to return my calls to help me sort this out. I did keep trying. I'm sure I left at least a dozen messages in various departments, but no one ever called me back. Yesterday I got the letter informing me of the turnover to collections, so I called (again) hoping to find someone who could help me. I was again transferred around, put on hold and eventually told that someone would call me back. Imagine my amazement when someone actually did and was even helpful. We got it straightened out and I even remembered to get her name.
Today I got the letter from the collection agency and realized I was going to need to know the last name of the woman I talked to. So I called back to the original number I had called yesterday and asked to speak with the same person and was told there was no one by that name in the office. When I tried to explain that someone from their office would have had to have talked to the other person in order to get her to call me back, I was informed very snippily that there were a lot of people by that name and that I couldn't expect to find her with so little information.
So which is it? Are there no people by that name or lots of people? Was I to go about town screaming the name and hoping to run into the right person? She eventually transferred me to someone who wasn't at her desk (a huge shock) but whose department seemed to make sense on the voice mail. That's good enough for me. I sent off a letter of dispute today and will be interested to see what comes back.
This is one of the major hidden costs of our royally screwed healthcare system, by the way. I don't like to overvalue myself, but the fact that I have spent hours trying to fix this problem, this $90 problem, indicates just how super-efficient that great invisible hand really is. If I could reincarnate and then enslave Adam Smith right now I can tell you what his job would be: He'd be my go-to bitch for fighting with health insurance companies and sitting on hold with billing departments and leaving endless unreturned messages and filling out forms in triplicate, and I'd lend him out to my friends and family. He'd be like Prometheus with a headset, trying to maintain an unflappable calm while the vultures of bureaucracy* eat his liver and then charge him double for its regeneration every day, plus a $360 daily surcharge for tiny packets of Advil and single-size servings of JELL-O.
Not that I've thought about this at length or anything.
*When metaphors attack!