If by service you mean offering a half-assed apology and little else.
I have stuck by Qwest (The Spirit of Service!) since moving back to the States four years ago but I called today to switch over my phone and Internet service to Bresnan. You see, when I returned home from the store (where I went to buy Emerson's first solid food, by the way!), I had neither phone nor Internet in my house. No dial tone, no DSL signal, nothing. I did the standard low-tech tech support--plugging and unplugging, checking connections--but nothing worked. So I called Qwest on my cell phone. After going through one of the least user-friendly voice-response menus EVAR, I was finally connected to a woman I could barely hear, whose accent I could scarcely understand. And I'm good at accents. I explained the issue and was told that there was a systemic problem of some kind and that they didn't expect to have it fixed until this weekend.
Not. An. Option.
I work from home, Internets. If I can't hop on the 'Tubes, I can't work. When I finished hyperventilating and tried to explain that to the woman, I was met with a canned, "I apologize for the inconvenience, ma'am." I asked for further explanation, for information about what had gone wrong, for someone else who might be able to explain it so that I could at least understand the damn words. She gave me a phone number and sent me on my way. I encountered a similarly unhelpful non-native English speaker who helpfully told me to do all the things I'd already told him I'd done, such as unplug and reset the modem. Yeah.
Then I called Bresnan. While they can't promise me installation as fast as I would like (not the patient type), they did put me on a call list for first-available installation AND gave me a screamin' deal on cable, phone, and Internet service. And my service from them was delivered in native English by someone who had been trained to do more than read from a script.
This is not the first time I've encountered sub-par service from Qwest (or, indeed, superior service from Bresnan, who are already our cable service providers). I look forward to giving Bresnan more of my business. And if I get any guff from Qwest about our so-called "contract" for Internet, I'll just have to point out that they canceled the contract first with this long-term outage.
In the meantime, I have a feeling that the wi-fi hotspots of Livingston will be seeing some heavy usage.
NB: Thank you to the Paradise Valley Pop Stand for free wi-fi service while I posted this!